Clients

Nespresso

Challenging and defining concepts and related positionings for Nespresso VertuoLine

Situation

Lighthouse worked with Nespresso as they were launching a new system in Europe already available in North America. The system, called VertuoLine, is recognized for its revolutionary technology at the service of the best long cup coffee experience. Nespresso’s challenge was to identify the best concepts in order to present its new system to the European audience.

Tasks

One of our main tasks was to challenge Nespresso’s existing concepts as well as creating new ones. Another one was to understand and analyse the “long cup” coffee market which differs from the single-served usual proposition of Nespresso. Finally, we had to understand who the long cup coffee drinker was to challenge and define new concepts and related positionings for Nespresso.

Actions

We conducted a brand audit to understand the brand Nespresso and its situation as of today before running a competitive analysis on all existing alternatives on the “long cup” market, focusing on Europe. We segmented and profiled the long cup drinkers, identifying key moments, mind-sets and occasions for this kind of consumption to help build our concept writing.

Results

We provided Nespresso with a competitive understanding of the European long cup market with a focus on three key countries as well as a typology of long cup coffee drinkers with related mood states and moments of consumption. We then wrote concepts and related positionings based on our work and challenged Nespresso’s proposed concepts. Since then Nespresso Vertuo Line has been successfully launched in Europe.

Insights

Market dynamics
Customer understanding
Competitive analysis
Brand audit
Best practices

Strategy

Brand fundamentals
Positioning options
Leading concept
Implications & gaps

Implementation

Brand book & guidelines
Marketing strategies
Activation platforms
Communication strategies
Client journey & touchpoints

Monitoring

KPIs definition
Client experience measurement
Learnings & insights

#brandexperience
#brandstrategy
#customerprofiling
#customersegmentation
#competitiveanalysis
#customeranalysis
#customerunderstanding
#customerexperience
#positioning
#foodandbeverages

close

Contact us

No time to waste, let’s start working